Audience response systems in practice: Improving Hong Kong students’ understanding of decision support systems

David A. Banks
School of Computer and Information Science
University of South Australia

Ann Monday
School of Management
University of South Australia

There will almost always be a number of students who are reluctant to actively contribute in face-to-face learning situations because they are shy or are culturally concerned about potential loss of face. Audience Response Systems (ARS) are part of a technology that, principally through its feature of anonymity, offers the opportunity for all students to safely contribute in face-to-face learning situations via individual keypads. Greater feedback from a group of learners poses benefits for both learner and teacher. For the teacher it can help identify areas where student understanding may be weak or incorrect and thus allow appropriate feedback to be applied. For the learner it allows them to see how fellow students are coping and to gauge their own relative performance.  This paper reports on the use of an ARS with a group of students in Hong Kong studying a second year undergraduate decision support course. The ARS was used to provide process support for a revision session that explored decision support systems (DSS) and decision making and also to gather some details about the students as a population of learners.

Keywords: electronic meeting systems (EMS), audience response systems (ARS), decision support systems (DSS), Hong Kong, culture, teaching and learning strategies