During the late 1980s, Coles Supermarkets implemented an Australia wide store based computer system which would administer all of the stores' needs, including:
A customised Oracle database, known as SAM, was created to handle all the store needs. An important component of this package is a Training Module, which provides the potential for computer based training on all aspects of the SAM menus. From an instructional design viewpoint, some needs were not adequately catered for. This paper looks at an approach to integrating the existing CBT package with a range of additional resources to maximise the efficient use of CBT in stores.
- financial management
- merchandising needs
- system maintenance
Coles Supermarkets, with a base of close to 400 stores Australia wide, is one of the giants of the Australian retailing industry. During the late 1980s, the company implemented an Australia wide store based computer system which would administer all of the stores' needs, such as:
A customised Oracle database, the Store Administration and Management system, affectionately (in some quarters) referred to as SAM, was created to handle all the store needs. The database is currently 1 gigabyte in size and consists of seven different storage areas. Each different storage area contains a different set of related objects, for example: tables index, temporary storage areas and dictionary definitions. An important component of this package is the Training Module, highlighted in Figure 1. This module provides computer based training on all aspects of the SAM menus.
Figure 1: Store Administration and Management screen
A development team spent over two years creating a comprehensive computer based training module as an important aid to meet the staff training needs for the Store Administration and Management system. An authoring package called KSS:Author was used, which allowed development of the CBT component to be PC based, with the completed package being able to be ported to the tower system to operate under an appropriate presentation driver.
The comprehensive range of training topics can be seen in Figure 2, the Computer Based Training Master Menu screen.
Figure 2: Computer Based Training Master Menu
The stated instructional objectives regarding the role of the CBT module were to provide:
Figure 3: An example of cluttered screen design
In response to the questionnaires and interviews with users, as well as after due analysis of the existing CBT, it was recommended that:
Figure 4: Illustration from the cover of the CBT Manual
The launch strategy for the new package would involve: liaising with Store Operations; setting up an evaluation panel of appropriate experts; colleague reviews and piloting the package in a number of stores.
It is felt that by re-launching a more efficient and user friendly CBT package, which integrates and makes more readily availably to users a wide range of references to assist them in their daily tasks associated with the use of the Store Administration and Management system, the training needs of users will have been successfully addressed.
Coles understands the value and importance of maintaining its position at the vanguard of technology enhanced training, and commitment to this vital training project further enhances this position.
Please cite as: Sandler, J. (1994). An integrated approach to a store based CBT package. In J. Steele and J. G. Hedberg (eds), Learning Environment Technology: Selected papers from LETA 94, 287-289. Canberra: AJET Publications. http://www.aset.org.au/confs/edtech94/rw/sandler.html